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Junior Technical Support Engineer

Sangoma Technologies Corporation is the premium provider of PC-based hardware and software for proprietary and open source based data and telephony transport solutions. The company develops and manufactures voice and data communication products, including the award-winning Advanced Flexible Telecommunications Product Line-comprised of the most scalable and reliable telephony and data cards in the industry. Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSXV: STC).

With certifications and distribution partnerships around the world - Africa, Asia, Europe, Australia and both North and South America - Sangoma continues to bring innovation, scalability and higher density solutions to the global telecom market.

We currently have an opening for a: Junior Technical Support Engineer who must be first and foremost a great cultural fit. The right candidate will be eager and quick to learn new technologies, will thrive in a fast-paced environment, and be willing to pick up the slack and help wherever needed.

As Sangoma is dedicated to producing and supporting the most reliable and cost effective voice and data solutions on the market today, your duties will include 1st and 2nd Level Technical support for our many communications solutions and routing products. These include software-based PBX and IVR voice systems, WANPIPE® internal routing solutions, API communications toolkits for OEM users and POS (Point-of-Sale) interface cards.

Once you've earned our trust, you’ll have the opportunity to excel in areas you may have not yet considered.

Essential Duties and Responsibilities

Some duties you will be tasked with:

  • 1st and 2nd Level Technical Support – VoIP (Asterisk®), WAN/IP Networking
  • Quality Assurance Testing
  • Linux/BSD Application scripting and maintenance
  • WAN Protocol support and maintenance

Knowledge, Skills and Abilities

  • Eager and quick to learn new technologies
  • A self starter who is highly motivated
  • An excellent oral communicator with a strong grasp of the English language

Required Software Skills:

  • Programming languages: C, (C++ and Shell scripting an asset)
  • Knowledge of Linux (install/setup/drivers an asset)
  • Knowledge of routing and computer networks including IP/WAN networking

Additional Skills:

  • Knowledge of networking protocol stacks: PPP, Frame Relay, CHDLC, ATM
  • Socket programming skills
  • Experience with VoIP and telephony systems
  • Experience with Asterisk® Software based PBX
  • Perl scripting
  • Linux driver/kernel module development

Whatever your combined skill set, be prepared to demonstrate it.

Qualifications:

Required Education:

  • Undergraduate Degree or Diploma in IT

Years Experience:

  • 0-2

Closing Date:

  • Open. We thank all candidates for their interest in working with us, but can only respond to applicants who have been selected for an interview. We will review resumes as they are received and will schedule interviews accordingly.

To apply, email your resume and cover letter to konrad at sangoma dot com and include your salary expectations with your application.

 

 
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